FAQ's. Welcome! Let us Answer your Questions!
Welcome to our FAQ page. We always listen to our customers’ feedback. Here are the answers to our most asked questions.
Most Frequently Asked Questions:
- Are all FEAR-NONE products Made In The USA?
Absolutely, which is why we say “1000% Made in the USA” to stress the “American-ness” of our products. All design, assembly, and manufacturing is done in the USA. Nothing we make is foreign.
- What is your return/exchange policy?
FEAR-NONE operates the famed NO-FEAR™ Guarantee, the BEST warranty in the industry.
FEAR-NONE guarantees its merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. FEAR-NONE Gear will issue a refund within 90 days of purchase in the form and amount tendered for the original transaction.
We do not accept ANY returns on DISCOUNTED or SALE product.
All returns or exchanges must be unwashed, unworn, undamaged, unmodified, unused and in their original condition with receipt and tags attached.
Merchandise received after 90 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website.
Please use the most economical shipping method for your return. We do not refund you for shipping expenses.
- Will my credit card be charged immediately?
Yes. Your credit card will be charged once order is approved, after checkout process. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped.
- Why should I become a registered user?
You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. .
- Why did you call or e-mail me to verify my order?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
- How do I know that my order has been shipped?
If your order was placed Monday thru Friday it will be shipped the same day or the day after. If your order was placed on Friday prior to 12:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.
- How do I change or cancel an order?
To cancel an order you recently completed, please contact customer service by emailing us at firstname.lastname@example.org. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. These orders are most likely to go out the same day as placing the order. As a result, we cannot cancel or change an order once it has entered the shipping process.
- What are my payment options?
We accept Visa, Mastercard, American Express, and Paypal.
- Are purchases on this website really tax-free?
We collect sales tax only in states where we have a physical office, store or dealer.
- Is ordering over the internet secure?
FEAR-NONE uses only the most secure payment systems and our website is as secure as they come.
- When will my order be shipped? When will it arrive?
For most orders, we ship within 24-36 hours (except for Special Orders that take longer). Using our standards USPS ground it takes about 4-5 days to receive your orders. Expedited shipping (costing extra) gets shipping to your door within 2 days.
- What's the status of my order? How do I track my order?
- What's the difference between "order date" and "ship date"?
“Order Date” is when your order gets placed and we enter it into our system. Shipping Date is when your order leaves our door.
- What are your shipping fees?
These are calculated at the check-out and depend upon quantity of items you purchase, destination (inside or outside continental US), special deals (Sales which include Free Shipping, and amount purchased.
- If I send my package as a gift, will the recipient receive the invoice?
When ordering at the checkout, fill in the “Instructions” form and ask for a Gift Receipt (which doesn’t show the purchase amount).
- Does CEO "Wild Bill" really eat, sleep, and drink bikes and Harley in general and ride every day?
Yes. He needs to get a life. He likes beer, his grand-kids, and pizza, too!
- Does President Mike really have a Stones poster in every room and party as much has been claimed?
Yes. But, the stories concerning his social activities pale in comparison to reality.